Refund & Return Policy
Effective Date: [Insert Date]

Thank you for shopping with CartVibe.site. We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help. Please read our Refund & Return Policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return or refund if:

  • The product was damaged, defective, or incorrect upon arrival.

  • You received a different item than what you ordered.

  • The product is unopened, unused, and in its original condition (for change of mind, if allowed).

2. Return Timeframe

You must initiate a return request within:

📅 7 days of receiving your order.

After this period, we unfortunately cannot offer you a refund or exchange.

3. Non-Returnable Items

Some items are non-returnable, including:

  • Personalized or customized items

  • Intimate or sanitary goods

  • Clearance or final sale items

  • Digital products (if downloaded or accessed)

4. Return Process

To initiate a return, please contact our support team at:
📧 [Your Support Email]
Include the following details:

  • Order number

  • Reason for return

  • Photo or video evidence (if applicable)

Once approved, we will provide return instructions and shipping details.

5. Refunds

Once your return is received and inspected:

  • We will notify you via email of the refund status.

  • If approved, your refund will be processed to your original payment method within 7–10 business days.

⚠️ Note: Shipping charges are non-refundable unless the return is due to our error.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank account.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Still no refund? Email us at [Your Support Email] and we’ll assist you further.

7. Exchange Policy

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, email us with your order number and issue.

8. Return Shipping

  • For approved returns due to error on our side (wrong/damaged item), we’ll cover the return shipping cost.

  • For voluntary returns (change of mind, etc.), customers are responsible for return shipping.

9. Cancellation Policy

Orders may be canceled within 1 hour of placement if they haven’t been processed or shipped. After that, we cannot guarantee cancellation.